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April 18, 2024 Business Technologies

What Are the Best Zendesk Sell Alternatives?

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By Connor O'Keefe

At BrainSell, one of our core philosophies is that a company doesn’t just need software; they need the right software. Zendesk Sell, while an excellent CRM solution in the right hands, isn’t for everyone. As a product, it is a viable and reliable CRM, but it’s a limited lead capture option and relatively lacking customer support; some organizations may feel like they need Zendesk Sell alternatives for a little more bang for their buck.

Zendesk CRM alternatives aren’t tough to find; the CRM market is riddled with options for businesses of all shapes and sizes. But you want to know how those options compare with Zendesk and what the viable alternatives are for your next CRM solution.

Best Zendesk Sell CRM Alternatives

Salesforce Sales Cloud

No CRM article would be complete without addressing Salesforce Sales Cloud. Similar to Zendesk Sell, Sales Cloud lets your sales team focus on a streamlined sales process, eliminating busy work so they can focus on closing more deals and finding new opps. Sales Cloud also has the added benefit of seamless integration with other Salesforce products, such as Service Cloud for customer support and Marketing Cloud for targeted marketing campaigns.

zendesk sell alternatives salesforce

Salesforce’s dashboard provides a top-down view of the data you need to manage your pipeline effectively.


Where Salesforce and Zendesk seriously begin to diverge is their user experiences. Salesforce is a much more advanced tool than Zendesk, with more functionalities and generally a much more complex ecosystem. Current Zendesk Sell users may find the jump to Salesforce a bit jarring without an appreciable training period. And to say nothing of the price jump they’d experience. While Salesforce users receive an excellent value for their dollar, current Zendesk users may not have the budget for a set of Salesforce licenses.


A CRM built with sales teams in mind, Pipedrive takes a no-frills approach to managing your sales pipeline and managing your customer relationships. Its design prioritizes user experience from the ground up; where something like Sales Cloud can be intimidating to new users, Pipedrive is so simple that most anyone can learn and master it in no time. Former Zendesk Sell users will find a lot to love in Pipedrive’s back to basics approach. It also boasts a whopping 450+ integrations, which guarantees it fits in with almost any tech stack imaginable.

zendesk sell alternatives Pipedrive

Pipedrive’s Zendesk Sell alternative is laser-focused on helping sales team members close more deals with less frilly features.

Your customer service and CRM solution should make it easy to see and manage your sales pipeline. Pipedrive’s pipeline management tools let you customize infinite sales pipelines to meet your needs, providing a bird’s-eye view of your average customer’s journey in an intuitive visual interface.

HubSpot Sales Hub

HubSpot can be a particularly enticing alternative to Zendesk, particularly for businesses seeking a comprehensive solution without the sticker shock from a provider like Salesforce. While Zendesk Sell focuses on enhancing customer relationships and boosting sales through features like self-service portals and knowledge bases, HubSpot offers a range of functionalities tailored to businesses of all sizes and budgets.

zendesk sell alternative hubspot

HubSpot offers differing levels of service that make it an ideal platform for businesses at almost any level of industry

HubSpot offers various plans with basic to advanced features, catering to different business needs. While its pricing for combined marketing, sales, and service functions can be complex, HubSpot provides a generous free version, allowing businesses to explore its features before committing. This contrasts with Zendesk Sell, which lacks a comparable free offering.

Sugar Sell

Sugar is the platform to go for if you crave a truly bespoke CRM experience. Sugar Sell’s platform is one of the most highly customizable Zendesk Sell alternatives on the market. Sugar users enjoy a wide, sweeping freedom when it comes to customizing their instance to their specific use case. From something as simple as creating small hooks to close some blind spots, to full blown add-ons and custom coding, Sugar Sell will vary from client to client as everyone tailors it to suit their own team and their processes.

zendesk sell alternatives sugar sell

Sugar Sell lets you decide how your CRM operates and looks on a fundamental level. The customization options at play in Sugar are second to none.

In addition to the highly customizable nature of the program, Sugar Sell has lead management tools help you track and nurture leads, ensuring that no opportunity is missed. It also offers seamless integrations with popular business applications like Gmail, Outlook, and Office 365, enhancing its functionality and compatibility. And similarly to Zendesk, Sugar also provides users access to a mobile app, granting remote work possibilities that are essential in our post-pandemic paradigm.

Microsoft Dynamics 365 Sales

It’s hard to imagine a time when the name “Microsoft” wasn’t synonymous with the tech industry. Most known Microsoft for their ubiquitous Windows Operating System and Office software, not as many people are as familiar with their CRM offerings. Founded in 2016, Dynamics is a multi-threat product. D365 Sales, D365 Marketing, D365 Customer Service, D365 Field Service, and D365 Project Service Automation all offer very different applications in one cohesive ecosystem.

zendesk sell alternatives microsoft

Dynamics unique pipeline view let’s you gauge the size of individual opps at a glance.,

When specifically focused on what they bring to the table with their CRM, Dynamics 365 Sales offers a comprehensive view of customer interactions, enabling sales teams to forecast their next interactions effectively. Marketing teams can utilize it to calculate lead scores, create nurture campaigns, and gain insights for customer retention.

Want to Discuss Options for Zendesk Sell Alternatives?

Feel free to read some of our additional CRM related content for more information on software that can act as a replacement or Zendesk alternatives. Or, if you want to see how some of these alternatives compare head-to-head, check out our comparison guides that compare the likes of HubSpot, Salesforce, Microsoft, and more!

Prefer to jump right into things instead? Give us a ring and chat with one of our CRM experts today They’re all excellent recourses on all things CRM and sales enablement tools in general. They can help you get started on finding the perfect product to help your business grow.

There's Still More to Learn About Zendesk Sell Alternatives!

We have in-depth deep dives into all of these solutions right here on our website. And they’re 100% FREE! Check out our comparison guides to see how they all stack up against each other!

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Author Bio

Connor O'Keefe

Connor O'Keefe joined BrainSell as the content marketing manager in 2023 but has enjoyed writing since he was old enough to spell his name. Connor's passion for creating content is rivaled only on his love for camping trips and trivia nights.

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