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HubSpot Service Hub Ticket Overview

HubSpot Service Hub

Customer Support

Delight customers at scale!

Like what you see? Get a closer look.

Want the most from HubSpot?

BrainHub: Managed Services Without the Headache!

BrainSell’s HubSpot Services subscriptions (BrainHub) are the perfect solution for organizations that want to make the most of their HubSpot investment. Check out our subscription packages and see how we can help your business grow and scale with HubSpot!

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How will HubSpot Service Hub improve your service efforts?

What are the main features of HubSpot Service Hub?

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  • Ticketing
  • Team email
  • Conversations inbox
  • Live chat
  • Conversation routing
  • Reporting dashboards
HubSpot Service Hub Ticket Overview
HubSpot Service Hub Survey Example

Reviews & Ratings

A Crowd Favorite

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“From day one I could see the value and was happy with [HubSpot]. It allows me to see which prospects are the most engaged with the content, and that makes all the difference!”

Capterra

G2 logo

“HubSpot does it all when it comes to a customer relationship management system. I love how easy it makes my job by keeping track of all my sales notes, contacts, and sale pipelines.”

G2 Crowd

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HubSpot Service Hub Stats

Headquarters:

Cambridge, MA

Founded In:

2006

Mobile App:

Yes

Free Trial:

Yes

User Minimum:

2

Subscription Types:

Monthly, yearly

Deployment Options:

Cloud hosted

Ideal For:

SMB, mid-market, and enterprise

Popular Industries Served:

Agency, Consumer Services, Financial Services, Healthcare, Manufacturing​

Favorite Features:

Outbound email, marketing automation, email personalization

Huify logo

From the Source: Hüify

"After 12 months of using [HubSpot], we saw revenue grow 6X, our sales cycle shortened from nine months to four weeks, and we grew our headcount by five."

- Josh Harcus, Founding Principal (Source: HubSpot)

Scalable Options for Growth-Focused Businesses

Free

$0/m

  • TicketingLog customer issues as tickets. Assign to team members. Organize, prioritize, and track in a central location.
  • Calling SDKIntegrate VOIP providers like AirCall with the communicator on the contact timeline. No extensions or plugins required.
  • Email SchedulingWrite one-to-one customer emails, and schedule them for the right send and receipt time.
  • Live ChatChat directly with customers t hrough a live chat widget on your website, giving them the help they need, when they need it.
  • Shared InboxOrganize customer questions, including live chats and emails, in a shared inbox accessible to your entire team. 1-to-1 customer communications at scale.

Starter

$45/m

  • TicketingLog customer issues as tickets. Assign to team members. Organize, prioritize, and track in a central location.
  • Calling SDKIntegrate VOIP providers like AirCall with the communicator on the contact timeline. No extensions or plugins required.
  • Email SchedulingWrite one-to-one customer emails, and schedule them for the right send and receipt time.
  • Live ChatChat directly with customers t hrough a live chat widget on your website, giving them the help they need, when they need it.
  • Shared InboxOrganize customer questions, including live chats and emails, in a shared inbox accessible to your entire team. 1-to-1 customer communications at scale.
  • Remove HubSpot BrandingRemove branding from Live chat, meeting scheduling, documents, and 1-to-1 email.
  • Organize Support ChannelsOrganize based on shared inboxes, mobile inboxes, team emails, conversational bots, phone calls and more!
  • Streamline Customer CommunicationsSave and reuse your most helpful emails. Share them with your team for faster and more consistent customer communication.
  • Measure & Improve EfficiencySee data on ticket volume and response times, knowledge base usage, customer feedback, and more. Use the data to know how you're doing and where to improve.
  • Get Help FastGet access to our HubSpot support through email and in-app chat so you can get the answers you need quickly.
  • HubSpot PaymentsDigitize payments and accelerate revenue growth with one-time and recurring payments links and native quote integrations. Currently only available for customers located in the U.S

Professional

$450/m

  • TicketingLog customer issues as tickets. Assign to team members. Organize, prioritize, and track in a central location.
  • Calling SDKIntegrate VOIP providers like AirCall with the communicator on the contact timeline. No extensions or plugins required.
  • Email SchedulingWrite one-to-one customer emails, and schedule them for the right send and receipt time.
  • Live ChatChat directly with customers t hrough a live chat widget on your website, giving them the help they need, when they need it.
  • Shared InboxOrganize customer questions, including live chats and emails, in a shared inbox accessible to your entire team. 1-to-1 customer communications at scale.
  • Remove HubSpot BrandingRemove branding from Live chat, meeting scheduling, documents, and 1-to-1 email.
  • Organize Support ChannelsOrganize based on shared inboxes, mobile inboxes, team emails, conversational bots, phone calls and more!
  • Streamline Customer CommunicationsSave and reuse your most helpful emails. Share them with your team for faster and more consistent customer communication.
  • Measure & Improve EfficiencySee data on ticket volume and response times, knowledge base usage, customer feedback, and more. Use the data to know how you're doing and where to improve.
  • Get Help FastGet access to our HubSpot support through email and in-app chat so you can get the answers you need quickly.
  • HubSpot PaymentsDigitize payments and accelerate revenue growth with one-time and recurring payments links and native quote integrations. Currently only available for customers located in the U.S
  • Help Desk AutomationAutomate recurring work like repetitive emails, assigning ticket statuses, updating properties, and adding tasks, so you have more time to solve problems and delight customers.
  • Customer Feedback SurveysGather customer feedback via CSAT (customer satisfaction), NPS (Net Promoter Score), and CES (customer effort score) surveys. Use this feedback to improve and grow your business.
  • Customer PortalGive your customers more control over their customer service experience with a secure place to view, open, and reply to their support tickets, and access your knowledge base.
  • Advanced Phone SupportCall our HubSpot support team and get the help you need fast, so you can get back to what's important, like helping your own customers and growing your business.

Enterprise

$1,200/m

  • TicketingLog customer issues as tickets. Assign to team members. Organize, prioritize, and track in a central location.
  • Calling SDKIntegrate VOIP providers like AirCall with the communicator on the contact timeline. No extensions or plugins required.
  • Email SchedulingWrite one-to-one customer emails, and schedule them for the right send and receipt time.
  • Live ChatChat directly with customers t hrough a live chat widget on your website, giving them the help they need, when they need it.
  • Shared InboxOrganize customer questions, including live chats and emails, in a shared inbox accessible to your entire team. 1-to-1 customer communications at scale.
  • Remove HubSpot BrandingRemove branding from Live chat, meeting scheduling, documents, and 1-to-1 email.
  • Organize Support ChannelsOrganize based on shared inboxes, mobile inboxes, team emails, conversational bots, phone calls and more!
  • Streamline Customer CommunicationsSave and reuse your most helpful emails. Share them with your team for faster and more consistent customer communication.
  • Measure & Improve EfficiencySee data on ticket volume and response times, knowledge base usage, customer feedback, and more. Use the data to know how you're doing and where to improve.
  • Get Help FastGet access to our HubSpot support through email and in-app chat so you can get the answers you need quickly.
  • HubSpot PaymentsDigitize payments and accelerate revenue growth with one-time and recurring payments links and native quote integrations. Currently only available for customers located in the U.S
  • Help Desk AutomationAutomate recurring work like repetitive emails, assigning ticket statuses, updating properties, and adding tasks, so you have more time to solve problems and delight customers.
  • Customer Feedback SurveysGather customer feedback via CSAT (customer satisfaction), NPS (Net Promoter Score), and CES (customer effort score) surveys. Use this feedback to improve and grow your business.
  • Customer PortalGive your customers more control over their customer service experience with a secure place to view, open, and reply to their support tickets, and access your knowledge base.
  • Advanced Phone SupportCall our HubSpot support team and get the help you need fast, so you can get back to what's important, like helping your own customers and growing your business.
  • Hierarchical TeamsOrganize users on multiple levels based on team, region, business unit, brand, or any other dimension, to suit the way your business works.
  • Custom Objects & SandboxesStore almost any type of data in HubSpot, including subscriptions, locations, shipments, events, and more. Experiment with elements of the user and customer experience before deploying them live within your production account.
  • Conversation IntelligenceLeverage AI to gain deep insight into the contents of your teams' calls. Automatically track terms of interest, and build detailed reports based on call content.

Tired of research? Just want straight answers?

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Benefits of working with BrainSell

  • We guarantee you’ll get in touch with us on the first call.
  • We practice what we preach – business growth (since 1994).
  • You’ll get Big-Firm advice, without the sticker shock.
  • You get a partner for the long haul — your success is our success!