Submit your resume and cover letter to [email protected] if interested in a position.
We are looking for a senior-level, customer-facing Project Manager to work with internal and offshore engineering teams to balance priorities across various client projects. The ideal candidate will manage Sales, Marketing, ERP or Customer Service-related software or SaaS projects for SMB to Enterprise level customers.
Responsibilities:
- Work with Account Executives, Client Stakeholders, and engineers to ensure projects are fully defined, and assist in developing supporting documentation (e.g., SOW)
- Understand project objectives and work with technical leads to build implementation schedules
- Lead kick-off meetings, sprint planning meetings, retrospectives, stand-ups, and other
AGILE methodologies
- Clearly communicate expectations to project stakeholders; act as a mediator between stakeholders and project team members if needed; communicate project timelines to all stakeholders
- Create, update and maintain project plans and schedules to keep project teams aligned & maintain accurate project forecasts, burndown and status
- Track and report on project milestones and provide status reports to project sponsors and stakeholders
- Monitor project progress and enforce workflow, timelines, and deadlines to ensure on- time, on-budget project delivery
- Work with consulting and implementation to align operational and technical strategy and architecture needs for client projects
- Defining project KPIs and success metrics
- Identify, manage and escalate issues as necessary
- Control, monitor and facilitate change requests
- Identify, define, and communicate risks to stakeholders
- Maintain a high Net Promotor Score from client satisfaction on projects
Requirements:
- 5+ years of experience as a Project Manager in the tech or SaaS industry with advanced technical knowledge
- Direct experience in delivering projects using Agile/Scrum and other methodologies
- A deep understanding of project management processes and disciplines
- Strong soft skills with the ability to partner effectively with various cross-functional teams
- Excellent communication skills and ability to communicate at all levels
- Strong knowledge of line-of-business applications and platforms such as CRM/CX, Marketing Automation, Integrations, cloud software, Customer Service software, etc.
- A bias toward action
- Must have the ability to multi-task to effectively manage in a fast-paced, often ambiguous, environment
Job Description
- Ability to proactively identify impediments on the critical path of the project and remove them
- Demonstrated structured problem-solving approach to help a team work through a wide range of issues
- Mastery of using project management software (e.g. Wrike, Jira)
- Intellectual curiosity for emerging technologies and engineering challenges
- Ability to prioritize across different types of value dimensions
- Excellent communication skills and attention to detail
- PMP certification a big plus
- Experience managing offshore teams a plus
- Experience managing consulting projects for clients is strongly preferred
Job Type: Full-time
Pay: Salary + bonus
Benefits:
- 401(k)
- Paid time off
- Parental leave
Education:
- Bachelor’s (Required)
License/Certification:
- PMP Certification (Preferred)
Work Location: Remote