Skip to main content
Black Friday Deals!

See our Black Friday software deals and promotions!

See The Deals!
Overview of the Sugar Service service console's set up

Sugar Serve

Customer Support

Everything you need to create outstanding customer experiences.

Like what you see? Get a closer look.

How will Sugar Serve improve your sales efforts?

What are the main features of Sugar Serve?

  • Service console
  • Case Management
  • SLA Management
  • Case routing
  • Self-service
  • Reporting and analytics

Reviews & Ratings

A Crowd Favorite

TrustRadius Logo

“Sugar covers the whole customer life cycle from Lead through Sales and on-going Support and Marketing. It is easy to use and has many features like in-line editing that keep Clicks to a minimum. Most tasks can be one with two or three clicks.”

TrustRadius

Capterra logo

“Great tool to manage relations with customers and follow-ups, brought some visibility where it was lacking.”

Capterra

Sugar Serve Stats

Headquarters:

Cupertino, CA

Founded In:

April 2004

Mobile App:

Yes

Free Trial:

Yes

User Minimum:

Unlimited

Subscription Types:

Annual

Deployment Options:

Cloud Services & On-Premise Solutions

Ideal For:

SMB, Mid-Market, Enterprises

Popular Industries Served:

Manufacturing, Business Services, Financial Services, Commerical Banking, Insurance

Favorite Features:

Pre-built reports and dashboards; Self-Service portal; Realtime CX reports

Unifin

From the Source: Unifin

“The customer journey changed a lot for us with Sugar. Now we can react faster.”

– Robert Amper, CIO

Sugar Serve Dashboard (Source: G2)
Sugar Serve Process Definitions Dashboard (Source: G2)

How much does Sugar Serve cost?

Three stacks of money laid on top of one another

Starts at

$80

Per user per month
Billed annually

Includes:

  • Email & social channels
  • Web widget & Mobile SDK
  • Pre-defined business rules
  • Essentials card
  • Interaction history
Contact our Sales Team

Tired of research? Just want straight answers?

A man in a scientist lab coat holding his head and yelling in frustration

Benefits of working with BrainSell

  • We guarantee you’ll get in touch with us on the first call.
  • We practice what we preach – business growth (since 1994).
  • You’ll get Big-Firm advice, without the sticker shock.
  • You get a partner for the long haul — your success is our success!