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Sugar Serve

Customer Support

Everything you need to create outstanding customer experiences.

Like what you see? Get a closer look.

How will Sugar Serve improve your sales efforts?

What are the main features of Sugar Serve?

  • Service console
  • Case Management
  • SLA Management
  • Case routing
  • Self-service
  • Reporting and analytics

Reviews & Ratings

A Crowd Favorite

TrustRadius Logo

“Sugar covers the whole customer life cycle from Lead through Sales and on-going Support and Marketing. It is easy to use and has many features like in-line editing that keep Clicks to a minimum. Most tasks can be one with two or three clicks.”


Capterra logo

“Great tool to manage relations with customers and follow-ups, brought some visibility where it was lacking.”


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Sugar Serve Stats


Cupertino, CA

Founded In:

April 2004

Mobile App:


Free Trial:


User Minimum:


Subscription Types:


Deployment Options:

Cloud Services & On-Premise Solutions

Ideal For:

SMB, Mid-Market, Enterprises

Popular Industries Served:

Manufacturing, Business Services, Financial Services, Commercial Banking, Insurance, Professional Services, Direct to Consumer, Software/Technology​

Favorite Features:

Pre-built reports and dashboards; Self-Service portal; Realtime CX reports


From the Source: Unifin

“The customer journey changed a lot for us with Sugar. Now we can react faster.”

– Robert Amper, CIO

Sugar Serve Dashboard (Source: G2)
Sugar Serve Process Definitions Dashboard (Source: G2)

How much does Sugar Serve cost?

Three stacks of money laid on top of one another

Starts at


Per user per month
Billed annually


  • Omnichannel Engagement via Voice, Chat, Email
  • Self-Service Knowledge Base features
  • Service Agent Console
  • Case & SLA Management
  • Built-in Reports and Dashboards
Learn More

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Benefits of working with BrainSell

  • We guarantee you’ll get in touch with us on the first call.
  • We practice what we preach – business growth (since 1994).
  • You’ll get Big-Firm advice, without the sticker shock.
  • You get a partner for the long haul — your success is our success!