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Overview of the Sugar Service service console's set up

Sugar Serve

Customer Support

Everything you need to create outstanding customer experiences.

Like what you see? Get a closer look.

How will Sugar Serve improve your sales efforts?

What are the main features of Sugar Serve?

  • Service console
  • Case Management
  • SLA Management
  • Case routing
  • Self-service
  • Reporting and analytics

Reviews & Ratings

A Crowd Favorite

TrustRadius Logo

“Sugar covers the whole customer life cycle from Lead through Sales and on-going Support and Marketing. It is easy to use and has many features like in-line editing that keep Clicks to a minimum. Most tasks can be one with two or three clicks.”

TrustRadius

Capterra logo

“Great tool to manage relations with customers and follow-ups, brought some visibility where it was lacking.”

Capterra

Sugar Serve Stats

Headquarters:

Cupertino, CA

Founded In:

April 2004

Mobile App:

Yes

Free Trial:

Yes

User Minimum:

Unlimited

Subscription Types:

Annual

Deployment Options:

Cloud Services & On-Premise Solutions

Ideal For:

SMB, Mid-Market, Enterprises

Popular Industries Served:

Manufacturing, Business Services, Financial Services, Commerical Banking, Insurance

Favorite Features:

Pre-built reports and dashboards; Self-Service portal; Realtime CX reports

Unifin

From the Source: Unifin

“The customer journey changed a lot for us with Sugar. Now we can react faster.”

– Robert Amper, CIO

Sugar Serve Dashboard (Source: G2)
Sugar Serve Process Definitions Dashboard (Source: G2)

How much does Sugar Serve cost?

Three stacks of money laid on top of one another

Starts at

$80

Per user per month
Billed annually

Includes:

  • Email & social channels
  • Web widget & Mobile SDK
  • Pre-defined business rules
  • Essentials card
  • Interaction history
Contact our Sales Team

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Benefits of working with BrainSell

  • We guarantee you’ll get in touch with us on the first call.
  • We practice what we preach – business growth (since 1994).
  • You’ll get Big-Firm advice, without the sticker shock.
  • You get a partner for the long haul — your success is our success!