linkedin image Skip to main content
Microsoft Fabric Forum & Breakfast

Microsoft Tech Center in Burlington, MA on June 18th

Save Your Seat!
Jim Ward

How AI Can Improve Your Customer Experience Technology

September 29, 2023 | 1:00 pm
Episode 30

AI has emerged as a powerful tool in transforming how businesses approach CRM and Customer Experience (CX). With its ability to analyze vast amounts of data, make accurate predictions, and automate processes, AI has become an invaluable asset for companies striving to create personalized customer experiences and drive growth.

During this episode of the Growth Enablement Madness podcast, host Jim Ward chats with Rich Green, CTO at SugarCRM. The pair discuss the immense power of AI in CRM and CX, uncovering its applications, benefits, and the exciting possibilities it holds for businesses of all sizes. Tune in to learn about:

  • Generative AI vs. Predictive AI and how companies can use both 
  • Applications of Generative AI in CX/CRM; and
  • SugarCRM’s Product Plans for Generative customer experience AI


See more Episodes

Episode 37


Creating Healthier Habits in the Workplace

Sarah Furness

Episode 36


Scaling Your Business With Cloud ERP

John Case

Episode 35


Scaling Growth with HubSpot Academy

Kyle Jepson