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Customers for Life: Support Software for Superior Customer Service

Customer Support is more than simply answering calls. It’s staying connected with your customers through a streamlined process that solves problems, provides a knowledge base, and keeps records of interactions and tickets so your customer support agents are equipped to handle any and all requests.

During a recent lunch and learn we sat down with SugarCRM’s Head of Corporate Strategy, Martin Schneider, to learn tips, tricks, and best practices to streamline your customer support and optimize your customer journey.

Attendees will also learn about the power of Sugar Serve and how it just might be the customer support tool you’ve been looking for.

Other topics of discussion will include:

  • Customer Support processes and strategies
  • The difference between Customer Success software and CRM
  • Omnichannel customer interactions
  • and so much more!

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