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Webinar Thought Leadership

On-Demand Webinar: Top 5 CX Trends for 2022 and Beyond

71% of leaders report that their agents are essential to driving sales.

CX has always been integral to a company’s success, but its significance has grown considerably in a post-pandemic world and during an economic downturn.

With the pandemic creating potentially lasting shifts in consumer preferences and customer service strategies, there are suddenly new—and higher—standards for what’s CX-ceptional in the eyes of your customer base.

As the stakes rise, so do the challenges. With CX mattering more than ever, businesses need to learn how to meet heightened expectations and satisfy changing tastes.

In a recent webinar with our partner, Zendesk, we unpacked the hottest trends in CX and learned how to tackle this year’s economic challenges, and tapped into the profit power of customer service.

Watch the recording below:

 

 

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