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Happy Customers = Business Growth

Services and Technology for Customer Support Professionals

Proper support ensures customers see success—which leads to your company’s success. We'll help you find, evaluate, and solve customer support process challenges in your business with a healthy mix of consulting and technology services.

Anyone can sell you shit you don't need

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If you’re just looking for a salesperson to slap you with a product or service and show you to the door, there are plenty of partners to choose from. That’s not what we do.

We are a team of experts on growth enablement, business consulting, and technology solutions. To us, this is not about closing sales left and right or handing out software licenses like candy. It’s about you, your business, and your goals.

Maybe you hit a growth spurt and need to scale your technology strategy. Maybe you need new software and don’t have the time or energy to scour the market. Maybe you’re happy with your tech stack but want more out of it. Whatever your challenges are, we will prepare, motivate, and support you through them all. We’ve got your back.

So, what do you get out of this partnership?

Qualified people and optimized business processes.

Most partners will jump right into checking out new technologies with you, making any progress short-lived and unsustainable. But we make sure that you have the right people and processes in place beforehand. We offer business process redesign and solution blueprinting services so that you get the most out of your investments.

Total confidence in your software solutions 

There is a ridiculous number of software solutions out there. It’s tempting to just throw products against the wall and see what sticks – but that’s a good way to kickstart an expensive, exhausting, endless nightmare full of pushy product reps and half-assed demos. Thankfully, vendor selection is our specialty. We’re here to make it painless for you.

A bulletproof technology stack

Strong teams take advantage of many technologies to buff up their customer support efforts – from CRM, to support and help desk, to data management, and more. With so many moving parts, integration and maintenance can be tricky. We’ll turn your technology stack into the well-oiled machine it deserves to be.

A lifelong resource and fierce advocate for your success

We’re not the love ‘em and leave ‘em types. You will be assigned a Customer Success Manager as a point-of-contact for the rest of your relationship with us. Our customer success offerings include continued education resources, webinars, training services, progress reviews, and more.

FEATURED GUIDE

Ready to get smarter about the customer experiences you deliver?

We’ve got a guide for that. Get your copy of "The Intelligent Workforce: A Guide for Customer Success Teams."

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The Experts

Kellie Pitt wearing a v-neck long sleeved shirt and a fitbit.

Kellie Pitt

VP of Customer Success

Garrett Hogan wearing a black blazer and white button-up shirt.

Garrett Hogan

VP of Customer Experience

Ali Lipman wearing a black blouse with small white polka dots and white collar.

Ali Lipman

Customer Success Manager

Stephanie Scioli wearing a white blouse and tan blazer.

Stephanie Scioli

Customer Success Manager

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From the source

“There is absolutely no way we could handle the volume and variety of transactions that come through without a tool like Zendesk.”

Melissa Shuter, University of Louisville

Ready to rock? So are we!

hand gesturing 'rock on' with a silver studded leather bracelet on the wrist.

Benefits of working with BrainSell:

  • We guarantee you’ll get in touch with us on the first call.
  • We practice what we preach – business growth (since 1994).
  • You’ll get Big-Firm advice, without the sticker shock.
  • You get a partner for the long haul — your success is our success!