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BrainSell Hearts Persado

Zendesk for B2B Software

Like you, we understand the complexities of software because we’re in the industry. For any business, the software you use must be flexible, easy to use, and able to scale at any pace. Regardless of the solution you offer, your customers expect the best experiences. In partnership with Zendesk, we empower you to provide the best customer experiences no matter your pace of growth.

Companies leading by example with Zendesk

The Zendesk for Persado Approach

Make it personal

You don’t just serve a single user. You support businesses with a wide variety of needs. The Zendesk platform connects all your customer data to have a complete view of your customers. Agents can easily access any support channel from a single place, making it easier to provide a personalized experience to any customer that reaches out.

Scale without slowing down

Your AI and machine learning software is the engine that powers businesses to deliver the right content at every customer interaction. A valuable solution like this means more customers—and more customers mean it’s time to scale with their evolving needs. As support requests increase, it’s crucial to remain agile and quick. With Zendesk, you can do more with less—save time with automation, so the right ticket gets to the right agent, customize workspaces to your unique business needs, and rely on AI to streamline processes that boost productivity.

Huddle together

Make it easier for your team to collaborate worldwide—whether it’s solving bugs, launching new updates, or engaging with customers. Unify your internal communication channels so every team can efficiently work together to resolve customer issues quicker. With Zendesk, you can access all your communication tools from a single place. Integrate apps like Slack and Jira, and share information with out-of-the-box dashboards so your team can improve the customer experience with data.

Back that SaaS up

Get security that is reliable and scalable for your business. With Zendesk, you get enterprise-grade features and standards, ensuring you follow compliance rules and protect customer data at scale.

Hit the ground running

Zendesk is easy to implement even if your environment is complex. Quickly scale operations, train new agents, and launch new solutions without worrying about cumbersome administrative tasks. Our professional services team at BrainSell is at your service to configure and integrate products so you can focus on what matters—your business.

From the Source

“Zendesk has helped us to become more customer-centric. That’s our number one priority—that every customer interaction is meaningful, that we’re tracking it, and that these interactions are consistent.”

Sam Trachtenberg, Vice President of Operations at AdRoll

Ready to rock? So are we!

hand gesturing 'rock on' with a silver studded leather bracelet on the wrist.

Benefits of working with BrainSell

  • We have deep expertise in technology for higher education.
  • We practice what we preach – business growth (since 1994).
  • You’ll get Big-Firm advice, without the sticker shock.
  • You get a partner for the long haul — your success is our success!