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BrainSell Hearts Union Supply Group
We get it. Creating great customer experiences that exceed expectations is an excellent core value — but not an easy achievement. As the best commissary supplier and service provider the correctional industry has ever dealt with, it means you must make every interaction matter.
With Zendesk, you can ensure your customers get the support they need and experience they deserve wherever (and whenever) they’re interacting with your company.
The Zendesk for Union Supply Group Approach
Bring it Together to Make it All Better
With Zendesk, you can seamlessly integrate essential information from customer communication channels, business applications, and backend systems. Let the data flow and communicate like a pro — across teams, departments, and distributors across states. That makes it easier to collaborate and resolve customer inquiries quickly!
Make it Easy to Get in Touch
Good communication is vital in any industry. With Zendesk, Union Supply Group can open more communication channels, like email, online chat, and phone, to address service inquiries and deliver exceptional service directly to correctional facilities.
Make the Most of Your Time
Eliminate manual tasks, reduce errors, and make everything more efficient. Zendesk makes it possible with advanced workflow capabilities, AI-powered automation, and knowledge management solutions for customer self-service and ticket deflection. Empower employees with customized workspaces, in-context access to internal knowledge, and time-saving tools like triggers and macros.
Keep Security at Your Core
It’s challenging to keep up with changes to regulation and data privacy policies. Zendesk offers peace of mind with enterprise-grade security features, so you can start with the highest standards and maintain that Pentagon-like security that you’ve become known for in the industry.
Go Big and Grow
With Zendesk, you can hit the ground running and stay agile. Zendesk scales with your operations, so it will never be your bottleneck. If needed, our team of experts at BrainSell can configure and integrate any product to fit your team’s needs—no matter how complex.
From the Source
“It doesn’t matter where an agent sits now that we have the tools and processes to support our customers, no matter who they are. We were very segmented and now we’re moving to a model where a customer is a customer and we aim to provide the best level of service, as quickly as possible.”