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July 8, 2020 Business Technologies

‘Please Hold for the Next Available Comparison Guide…’ — Zendesk vs. Freshdesk

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By Brainsell Editorial Team

Remember the days when filing a complaint with customer service would take hours of Muzak only to be greeted by a bored customer service agent who couldn’t care less about their sub-par product or service? Yeah, me neither.

The customer service industry underwent a major shift about 13 years ago with the launch of Zendesk. Then again in 2010 following the release of Freshdesk. Both companies turned the customer support industry on its head with their streamlined methods of providing assistance to customers and consumers; so much so that the days of Muzak and hour long wait times are simply a fleeting memory.

As the two reigning customer support platforms available today, Zendesk and Freshdesk are usually the obvious choices when companies begin looking to implement an efficient customer support software into their business. But with so many different features and functions, we’ve found that companies have a hard time choosing the right one for their size, needs, and goals.

We at BrainSell take pride in helping our clients weigh the pros and cons to ensure they make the most of their tech and process investments. That’s why we’ve taken the liberty of breaking down the difference between the two platforms in a single piece of content!

Click here to for a further breakdown of Zendesk and Freshdesk or just download our latest definitive comparison guide below!

Zendesk vs. Freshdesk

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