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July 20, 2020 Business Technologies

SugarCRM announces Q3 2020 release

Heather Mellinger
By Heather Mellinger

SugarCRM recently announced its Q3 2020 release, version 10.1, which is now available for all Sugar Sell, Serve, Enterprise, and Professional customers.

Key Updates Include:

Workforce Management Features

Available for Sugar Sell, Sugar Serve, and Sugar Ultimate/Enterprise customers in order to manage working hours, time off, and better assign leads and accounts based on employees’ schedules.

Record View Dashlet Features

Available for Sugar Sell, Sugar Serve, and Sugar Ultimate/Enterprise customers can now add record view dashlets to supported sidecar modules for easy access to quotes, calls, meetings, opportunities, and revenue line items.

Purchases and Purchased Line Items Features

Available for Sugar Sell and Sugar Serve, users can see “Purchases” which represent each good or service a customer has bought while “Purchased Line Items” capture each time it was bought, providing a historically accurate record of sales and customer value while supporting post-sale operations. Additionally, “Purchases” and “Purchased Line Items” are now automatically generated for “Closed Won” opportunities with revenue line items, with the ability for administrators to implement an approval process to precede purchase generation, restrict purchases to certain types of sales, or further modify the behavior.

Comment Log Features

Available for Sugar Sell, Sugar Serve, Sugar Ultimate/Enterprise, and Sugar Professional, customers can now have the option to be notified via email when they are mentioned in a comment log entry by enabling the Email on Mention checkbox in their profile.

Want The Full Scoop?

Listen as Clare Dorian (Chief Marketing Officer for SugarCRM), Rich Green (CTO & Chief Product Officer for SugarCRM), and Zac Sprackett (SVP, Product Management for SugarCRM) highlight the new features and updates available for customers leveraging the SugarCloud platform:


For more information on SugarCRM Q3 2020 release or help upgrading to version 10.1, feel free to contact us.

Author Bio

Heather Mellinger

Heather Mellinger joined BrainSell in 2019 as the digital marketing coordinator. With experience in public relations, marketing, and graphic design, Heather assists with content and further developing the BrainSell voice.

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Heather Mellinger

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