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BrainSell Hearts Emporia State University

Zendesk for Higher Education

We get it. Education is rapidly evolving, and schools worldwide need to adapt to today’s digital climate in order to show up for students and staff. In partnership with Zendesk, we can provide you with the right help desk solution to support your students, parents, and faculty.

Schools leading by example with Zendesk

The Zendesk for Emporia State University Approach

Keep an open line of communication

There isn’t a day where you aren’t flooded with questions. Remain in control of operations and keep students and parents at ease with open and clear communication. Provide your staff with a flexible support solution that’s easy to use and empowers them to resolve issues like a pro. With Zendesk, you can interact and communicate with everyone on the support channels they prefer—like email, chat, phone, and even social messaging apps like Facebook, Twitter, WhatsApp, and more.

Bring students answers with help centers

Make information accessible to everyone whenever they need it. With Zendesk, you can build a knowledge base of help center articles to answer common questions. Organize content such as frequently asked questions, system setups, and the latest announcements in one place. You can even lean on your staff to write articles about any given topic and distribute them to all of your channels. This ensures that students, parents, and faculty can access current information directly on your website or platform.

Educate together, collaborate as one

Guarantee that your staff and faculty can collaborate and communicate without friction. With Zendesk, you get access to the tools, automation, and workflows that keep conversations running smoothly—no matter who takes over the support request. And with our reporting capabilities, you can identify content trends, share customer feedback, and find areas for improvement so you can boost staff productivity.

Get started the same day

One of the best things about Zendesk is that you can get started in less than 30 minutes without IT support. Our software doesn’t require maintenance, hardware, or extensive training. Your time is important, so we made it easy for you to focus on what really matters—supporting students, parents, and faculty.

Manage staff from anywhere, at any time

Our support solution is built to empower the people who use it. With Zendesk, you can support your students and faculty simultaneously. You can easily manage requests, collect and distribute content, and stay productive and connected from wherever. Most importantly, you can remain on top of student expectations, no matter what happens in the world.

From the Source

“We spent a year using a service [email] account to manage communications, but I quickly realized that this was not scalable. We needed something that would scale with our growth—and our growth was coming very quickly.”

Melissa Shuter, Director of Operations Support Services for the University of Louisville

Ready to rock? So are we!

hand gesturing 'rock on' with a silver studded leather bracelet on the wrist.

Benefits of working with BrainSell

  • We have deep expertise in technology for higher education.
  • We practice what we preach – business growth (since 1994).
  • You’ll get Big-Firm advice, without the sticker shock.
  • You get a partner for the long haul — your success is our success!