The Customer Service Platform for Universities & Colleges

There isn’t a day when you aren’t flooded with questions. Remain in control of operations and keep students and parents at ease with open and transparent communication. Provide your staff with a flexible support solution that’s easy to use and empowers them to resolve issues like a pro. With Zendesk, you can interact and communicate with everyone on their preferred support channels—like email, chat, phone, and even social messaging apps like Facebook, Twitter, WhatsApp, and more. We know how to keep up with the kids these days.

Make information accessible to everyone whenever they need it. With Zendesk, you can build a knowledge base of help center articles to answer common questions. Organize content such as frequently asked questions, system setups, and the latest announcements in one place. You can even lean on your staff to write articles about any topic and distribute them to all your channels. This ensures that students, parents, and faculty always have access to current information directly on your website or platform.

Guarantee that your staff and faculty can collaborate and communicate without friction. With Zendesk, you get access to the tools, automation, and workflows that keep conversations running smoothly—no matter who takes over the support request. And with our reporting capabilities, you can identify content trends, share customer feedback, and find areas for improvement to boost staff productivity.

One of the best things about Zendesk is that you can get started in less than 30 minutes without IT support. Our software doesn’t require maintenance, hardware, or extensive training. Your time is valuable, so Zendesk makes it easy for you to focus on what matters—supporting students, parents, and faculty.

Zendesk is built to empower the people who use it. With Zendesk, you can support your students and faculty at the same time. You can easily manage requests, collect and distribute content, and stay productive and connected from wherever. Most importantly, you can remain on top of student expectations, no matter what happens in the world.