Zendesk Managed Services
BrainSell offers a bespoke selection of managed services for clients looking to get the absolute most out of their Zendesk instances.
What are BrainSell’s Zendesk Managed Services?
Zendesk Managed Services give you and your team access to one of BrainSell’s expert Zendesk engineers to assist with your Zendesk instance. Since every client is unique, Zendesk Managed Services represent a wide range of bespoke offerings, custom-tailored to what your organization needs; collections of hours, services, support, and additional value managed services tailored to your given circumstances. From staff augmentation, to data work, and software support and beyond, BrainSell is here to help guide you through the process of setting up your new Zendesk software .
What Services Are Included In Zendesk Managed Services?
Our Zendesk services represent a series of highly customizable services, tailored to meet the needs of a specific client. Our Zendesk engineers can handle most any project within the software, including, but not limited to:
- User and Role Administration
- General Support (Including creating/managing/fielding tickets)
- Automation Management
- Chat (Ada) Support
- Reporting/Dashboard Creation
- Regular Meetings with Your Team
Why Invest In Zendesk Managed Services?
Investing in a new piece of software can be an exciting, if nerve-wracking experience. You want to make sure you get the most bang for your buck for a solid return, but you don’t necessarily have the bandwidth to do so. They’ve other responsibilities, other tasks at hand, and need to focus on those before they start blindly exploring the finer points of their new software.
With a BrainSell expert on-hand, your team can rely on a seasoned expert to help them get off the ground with the new software, without spending their valuable time and resources navigating it blind and alone.
Why should you work with us?
Simple: because we get right in the foxhole with you. Your fight is our fight. Your success is our success.
We are results-driven facilitators and tenacious technology nerds with functional expertise and deep personal experience with planning and implementation. We’re also strong believers in transparency and responsiveness, even when there’s no progress to share. You’ll never be left in the dark.
Our services are:
- Inclusive – appropriate for any company or industry.
- Technology agnostic – applies to virtually all technologies including CRM, ERP, MA, BI, and more.
- Budget Friendly – can fit multiple budgets.